Privacy Policy
What we collect through this website, why we collect it, and what we do with it.
Who we are
Care2You Support Services Pty Ltd, 7/17 George Young Street, Auburn NSW 2144.
If you have a question about your privacy, contact us on 0419 109 900 or admin@care2yousupport.com.au.
What we collect, and why
There are two forms on this website.
- The contact form collects your name, phone number, email address and your message.
- The referral form collects details about the person who needs support. Depending on what you fill in, that can include their name, date of birth, suburb, preferred language, NDIS participant number, plan dates, the supports being sought, and any health or safety information you choose to tell us. It also collects your own contact details.
Some of this is sensitive information, including health information. We collect it for one reason: to respond to you and work out whether we can provide the support being asked for.
Both forms ask you to tick a box agreeing to this policy, and that tick is your consent for us to collect it. The referral form also asks you to confirm that the person being referred, or their guardian, has agreed. Please don't send us information about someone else without their agreement.
Who we share it with
We don't sell your information, we don't use it for marketing, and we don't give it to anyone else except in two situations.
- The form service that delivers your message to our inbox. TO CONFIRM: name the service once it's chosen, and the country it stores data in.
- Where the law requires us to.
Information sent overseas
TO CONFIRM: complete this section once the form service is chosen. The common providers (Formspree, Netlify) are based in the United States, which means information you submit through these forms is likely to be stored overseas. If that's the case, this section has to say so and name the country. Delete this section only if the chosen provider stores all data in Australia.
How long we keep it
TO CONFIRM: set a retention period. For example, enquiries that don't lead to services are deleted after 12 months, and records for people we do support are kept for as long as our NDIS record-keeping obligations require.
Cookies
This website doesn't use cookies, analytics or advertising trackers, and everything on the page is served from our own website rather than a third party. Reading these pages doesn't tell anyone anything about you.
Access, correction and complaints
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details above and we'll respond within 30 days.
If you're not happy with how we've handled your information, tell us first so we can try to put it right. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au (opens in a new tab).
Changes to this policy
If we change this policy we'll update this page. Last updated TO CONFIRM.